Beijing Falcon International Trade Co., Ltd. is committed to protecting your privacy and earning your trust. We will never sell, trade or rent your personal information to third parties. This policy outlines the privacy practices applied across our official website.
We collect your information to process orders and maintain communication with you while you use our products and services. This document explains how your personal data is protected. Our goal is to help you fully understand and control your privacy, personal information and how we use such data in our business operations.
How We Use Your Information
We collect personal data to deliver premium user experiences and better understand our customers. Rest assured, your personal information will never be sold, traded or rented to others.
The information you provide enables us to process and respond to your requests for free trials at our training center. If you place orders for our products and services, we will also use the data to fulfill orders and keep you updated on order status.
- We use your personal information to send you the latest updates on our products and services.
- We may occasionally notify you of major website updates, new services and product launches, as well as special offers we believe you will find valuable.
- When you submit personal details to participate in contests or promotional events sponsored by us or our partners, we will use the information to manage activities and notify winners. All relevant data will be retained accordingly.
- We may deliver targeted advertisements and promotions to customers, including banner ads and promotional emails. Advertisers are not granted access to any individual account information.
- We conduct research on user demographics, interests and behaviors based on data submitted via online surveys. All collected data is compiled and analyzed in aggregated or anonymous forms.
- We use logged IP addresses to provide aggregated and anonymous statistical reports to advertisers.
Information Collection
Unless otherwise stated, any personal information you submit on our website will be shared solely with Beijing Falcon International Trade Co., Ltd.
If any third party collects or stores your personal data through our website, we will notify you in advance. You always reserve the right to refuse information sharing. When third parties sponsor promotional activities, relevant data may be shared with the sponsors. Again, prior notification will be given, and you may choose not to participate. Most such promotions are open only to residents of the United States and North America.
If you follow links from our site to third-party websites, those external platforms may collect your information. This privacy policy does not govern the data practices of such third parties.
Disclosure of Your Information
Except as specified in this policy, we will not disclose your personal information to any third party without your explicit consent.
Additional Circumstances for Disclosure
We may disclose your personal data if necessary to identify, contact or take legal action against individuals who may cause harm or infringe upon the rights of our company, users or other parties. We may also disclose information when required by applicable laws or legal procedures served upon our company or website.
In emergency situations, we may release your personal information if we sincerely believe such action is necessary to protect the personal safety of our users, our website visitors or the general public.
Protection of Credit Card & Financial Information
We take strict measures to safeguard the privacy of your credit card and financial account data. We never sell, trade or rent your financial or credit card information, nor will we disclose such data to any third party without your permission.
We may share aggregated customer statistics with advertisers, partners, suppliers and other reputable third parties. All shared data is anonymous and contains no personally identifiable information. For example, we will not reveal details of individual buyers, but may release overall sales statistics of certain products.
When you enter credit card details on our website, the data is transmitted via industry-standard SSL encryption technology.
Your Rights Regarding Personal Data
In accordance with this Privacy & Cookie Policy and applicable laws (for users located in the European Union), you are entitled to the following rights:
- Right to access: You may request a copy of the personal data we hold about you and verify lawful data processing.
- Right to rectification: You may request correction of any incomplete or inaccurate personal information.
- Right to erasure: You may request deletion of your personal data when there is no valid reason for continued processing. This also applies if you have exercised your right to object against data processing.
- Right to object: You may object to our processing of your personal data where we rely on legitimate interests as the legal basis. You also have the right to opt out of data processing for direct marketing purposes.
- Right to restriction of processing: You may request us to suspend the processing of your personal data, for instance to verify data accuracy or processing purposes.
- Right to data portability: For users in the EU, we will provide your personal data in a structured, commonly used and machine-readable format, either to you or a designated third party. This right applies only to data provided with your consent or data processed to perform a contract.
- Right to withdraw consent: You may withdraw your consent for data processing at any time. If you withdraw consent, certain website functions may become unavailable, and we will inform you of relevant impacts accordingly.
Complaints
If you have any complaints regarding this privacy policy or our data handling practices, please contact us via email:
ma@falcon-ebike.com. We will respond to your inquiry as soon as possible.
If you believe your complaint has not been fully resolved, users residing in the European Union have the right to contact local data protection authorities in accordance with the General Data Protection Regulation (GDPR).
Log Files
Your browser automatically sends log file information every time you visit a web page. Our servers record relevant data when you use our services, including web requests, IP address, browser type, referring/exit pages and URLs, click records, domain names, landing pages, page views and other technical information.
Data Retention Period
We retain your personal data while your account remains active, or for as long as reasonably necessary to fulfill the purposes stated in the section How We Use Your Information. We will delete your data upon your request in accordance with your data rights.
We only keep personal data for necessary business purposes, unless a longer retention period is required by law (such as for regulatory compliance). We may retain your data for a reasonable period after account deactivation to pursue legitimate business interests, conduct audits, comply with legal obligations, resolve disputes and enforce contractual agreements.
Cookies & How We Use Them
Certain functions of our platform use cookies to identify users instantly and assign corresponding access permissions. A cookie is a small piece of data sent from a web server and stored on your computer’s hard drive. Please enable cookies on your browser to log in and use customized site features. Most browsers accept cookies by default, and you may adjust settings to decline them if you wish.
We do not use cookies to retrieve your personal information from your device. This policy does not cover cookie usage by advertisers on our website. We use cookies for the following purposes:
- Retrieve your name and account information to access your profile after login; cookies will be updated upon logout.
- Analyze audience scale by assigning a unique cookie to each browser, to calculate repeat visits and unique visitor volume.
Your Consent
By using our website, you consent to our collection and use of your information as set forth in this policy. If we update this privacy policy, revisions will be posted on this page so that you stay informed about our data collection, usage and disclosure rules.
Opt-in & Opt-out
During registration or submission of personal information, you may choose whether to receive follow-up communications from us. If you opt in, we may occasionally send emails or messages about products and services that may interest you.
To unsubscribe from promotional emails, please follow the unsubscribe instructions included in each message. You may also contact us via
ma@falcon-ebike.com to stop receiving all email communications. We will never sell, trade or rent your personal information to external parties.
Contact Us
If you have any questions about this privacy policy, website practices or your interaction with our site, please get in touch via email:
ma@falcon-ebike.com.
