Beijing Falcon International Trade Co., Ltd. is dedicated to delivering high-quality products and exceptional customer service. We understand that products may occasionally fail to meet your expectations, so we offer a return policy that allows returns within a specified period from the date of purchase.
Please note that we do not guarantee the performance of any products. While we strive to maintain superior product quality, the actual use results are affected by various factors beyond our control. Therefore, we do not accept refund requests based solely on product performance.
Our return and refund terms are as follows:
- Return Eligibility: You may be eligible to return products if you are not satisfied with your purchase.
- Initiate a Return: To start the return process, please contact us via email: ma@falcon-ebike.com.
- Return Requirements: Products must be returned in original packaging and brand-new condition to qualify for a return.
- Shipping & Handling Fees: Shipping and handling fees are non-refundable.
- Product Inspection: We will inspect the returned items upon receipt to verify compliance with our return rules.
- Right of Rejection: We reserve the right to decline any return that does not meet our policy standards.
Should you have any questions or concerns regarding our refund and return policy, feel free to contact us at
ma@falcon-ebike.com anytime.
